2.1.1 Basic company information

Name of the legal entity

Horeca System doo

Registered office address

Dobračina 59B, Beograd, Srbija

Business activity and activity code

4791 Trade conducted via the internet or over the internet

Company registration number

20263814

Tax Identification Number (PIB)

104995658

Veb adresa

https://przionica.rs

Kontakt telefon

060 3666 678

Kontakt e-pošte

info@przionica.rs

2.1.3 Currency conversion statement

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informational display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount charged to your payment card will be expressed in your local currency through conversion at the exchange rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, there may be a slight difference from the original price stated on our website.

2.1.4 Contact details – customer service

For all information related to orders, complaints, and order cancellations, users may contact:

• Telefon: 060 3666 678
• E-pošta: support@przionica.rs
• Radno vreme korisničkog servisa: on weekdays 09–17h

2.1.5 Delivery of goods and possible restrictions

Delivery of goods is carried out by courier service within the territory of the Republic of Serbia. The delivery time is from 2 to 5 business days from the day of order confirmation. Delivery costs are clearly stated during the purchase process.

In case of force majeure or unforeseen circumstances, the delivery time may be extended, and the customer will be informed in a timely manner.

2.1.6 Complaints policy

The buyer has the right to submit a complaint in accordance with the applicable laws of the Republic of Serbia. Complaints are submitted via email or phone, along with the order number and a description of the issue.

• Deadline for responding to a complaint: no later than 8 days
• Deadline for resolving a complaint: до 15 days from the receipt of the complaint

In the event of a justified complaint, the buyer will be offered a product replacement or a refund, in accordance with the conditions stated in the “Refund policy” section.

2.1.7 User privacy protection

On behalf of [ИМЕ ПРОДАЈНОГ МЕСТА] we commit to protecting the privacy of all our customers. We collect only the necessary basic data about customers/users and the data required for business operations and user information, in accordance with good business practices and for the purpose of providing quality service.

Customers are allowed to decide at any time whether or not they wish to be included in marketing activities. All user data is strictly protected and accessible only to employees who need such data to perform their work.

All employees [име продајног места] (and business partners) are responsible for complying with the principles of privacy protection.

2.1.8 Protection of confidential transaction data

When entering payment card details, confidential information is transmitted over a public network in a protected (encrypted) form using the SSL protocol.

The security of data during purchase is guaranteed by the payment card processor, and the entire payment process is carried out on the bank’s pages. Payment card details are not accessible to our system at any time.

2.1.9 Refund policy

In the event of returning goods and issuing a refund to a customer who previously paid by one of the payment cards, either partially or in full, regardless of the reason for the return, [ИМЕ ПРОДАЈНОГ МЕСТА] is obliged to issue the refund exclusively via VISA, EC/MC, Maestro, Amex, and Dina payment methods, which means that the bank will, at the merchant’s request, refund the funds to the cardholder’s account.

2.1.10 VAT statement

VAT is included in the price and there are no hidden costs.